Sunday, May 29, 2016

Paket Lengkap Analisis Efek Kualitas Produk, Kualitas Pelayanan, Dan Gambaran Merek Terhadap Minat Beli Ulang Pada Sepatu Nike Running Di Semarang Melalui Kepuasan Pelanggan Sebagai Variabel Intervening


Abstract:The aim of this study is to analyse the effects of the product quality, the service quality, and the merk image towards consumers’ repurchase intention of Nike running shoes by using customer’s satisfaction as this study’s perantara variable (intervening) of Nike running consumers in Semarang. The quality of Nike running shoes is what attracts the consumers to repurchase another Nike shoes as well as what satisfies them. The strategy used by Nike to maintain its merk image is to do innovations by developing design and material to create an excellent running shoes product. A company which is able to maintain its service quality is of course able to maintain its consumers by constantly making them satisfied by its products. The sample of this study is taken using non probability sampling, which are the people who have previously bought Nike running shoes in Semarang. Data are collected of 150 Nike running shoes consumers with questionnaire technique. This study uses maximum likelihood as an analysis method by using Amos kegiatan version 22.0. The analysis results show that the product quality, the service quality, and the merk image have positive and significant impacts on consumers’ satisfaction. The product quality and the service quality have negative and insignificant impacts on consumers’ repurchase intention. The merk image has positive and significant impacts on consumers’ repurchase intention. While the merk image has negative and insignificant impacts on consumers’ repurchase intention.
Keywords: product quality, service quality, merk image, consumers satisfaction, repurchase intention, apparel
Penulis: Afif Ghaffar Ramadhan, Suryono Budi Santosa
Kode Jurnal: jpmanajemendd170856

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